Refund policy
Disclaimer
I am liable without limitation for intentional acts and gross negligence, as well as for injury to life, body, or health. In cases of slight negligence, I am only liable for breaches of essential contractual obligations and then only for the typical, foreseeable damage. I assume no liability for failures due to force majeure (e.g., severe weather), technical malfunctions of third parties, or circumstances for which the client is responsible. Unless otherwise agreed, the client is responsible for content, releases, and rights (e.g., usage rights, permits, consent of depicted persons).
Refund policies – The basics
By booking, I reserve the agreed date exclusively and plan accordingly for preparation, travel, and production time. Therefore, a 20% deposit is due upon booking to secure the date. Refunds depend on the time of cancellation, any expenses already incurred, and any third-party costs already booked. Whenever possible, I will offer to reschedule to an alternative date.
Refund policy (cancellation & rebooking)
Down payment (20%)
A deposit of 20% is due upon booking. This covers the reservation and preparation of the appointment and is generally non-refundable in case of cancellation.
Cancellation by customers
The following cancellation fees apply to the cancellation of a confirmed booking (based on the agreed total price; any amounts already paid will be credited):
Up to 14 days before the appointment: no further costs (deposit remains withheld)
13–7 days before the appointment: 50%
6–2 days before the appointment: 80%
Less than 48 hours / No-show: 100%
Rebooking instead of cancellation
One-time rebooking is possible subject to availability:
Free cancellation up to 7 days before the appointment
Afterwards, a rebooking fee may apply or the cancellation conditions may apply proportionally.
External costs
Existing or already booked external costs (e.g. location, permits, travel expenses, assistance, equipment rental) will be charged additionally or not refunded if they are non-refundable.
Weather / force majeure (Outdoor)
In case of severe weather or similar circumstances, the appointment will be rescheduled free of charge. If rescheduling is not possible, any payments already made will be refunded, less any non-refundable third-party costs.
Cancellation by the photographer
If I have to cancel an appointment for an important reason (e.g., illness), I will offer an alternative appointment. If this is not possible, any payments already made will be fully refunded.
Individual services / image editing
Refunds are generally not possible after the photoshoot or image editing has begun, as these are custom-made services. In the case of a justified complaint, the work will be rectified.
contact
For cancellations or rebookings, please send an email to [Info@patrikweber.com] with the date/project name.